The hospitality industry has changed too much as we compared it with the last 50 years. Now it is not just limited to take care of guests but providing exceptional services to customers. In the present scenario, hotel & restaurants try to do everything that will make their guests or customers feel happy and comfortable. For making their customers providing unusual services in seven stars hotel they also have parking space for helicopters. Now you imagine on what level, the industry has extended. The followings are the emerging trends that help the hospitality and tourism industry in strengthening their business.

Robotics in Tourism

It is a revolutionary work to use robots in the tourism industry. Because of it, the workload on employees also reduce and that would also help them to pay more attention to their guests and also encourage them to make good relations with them. This is the link of the video that shows how robotics work in hotels.

Use of mobiles for bookings

 With the advancement in technology, everyone has a smartphone in their hands so people use their smartphone for bookings except for calling to hotels front desk agent. This also leads to less workload on hotels employees.

Using Recognition Technology

 In this era, now some big hotels also use their customer's biometrics and face recognition for providing an enhanced level of security to their guests. They will use their biometrics for the fastest check-in process and also for their unlocking rooms.

Focus on the health of guests

 As equate with the last two decades, now people become more health conscious so for providing extraordinary services hotels also have options like vegan food in their menus.Some hotels also have special yoga classes and fitness trainer for their guests.

Advertisement on social networking sites

So now people use social networking sites such as Facebook, Instagram more. So hotel corporations advertise their products and services on that social networking sites that would really help them in enhancing their business. Moreover, for attracting more customers they also show prices for their rooms and also display many types of offers.

Destination Promotion

The trip advisory companies such as Trip Adviser, Make my trip also promote many destinations in the world that would also benefit both airlines and the tourism industry. They also guide their customers in an appropriate manner and also tell them about cheap and best options.

Foster Sustainability

The hospitality and tourism industry also promote sustainability. Therefore, they also installed solar panels and also used Eco-friendly products. Some restaurants also used biodegradable culinary that will be good for our environment.

Conclusion

In a nutshell, I would say that with the advancement in technology and uses of the internet by everyone mushroom the hospitality industry business on the next level. Moreover, now corporations also take care of every need of their customer and also provide next level services to their customers. 

References:

• Revfine(2019).The latest technology trends in the hospitality industry for 2019. retrieved on March 10, 2018 from https://www.revfine.com/technology-trends-hospitality-industry/
• Dhruv Patel (2015). Emerging Trends In Hospitality Industry. retrieved on March 10, 2018 from https://www.softwaresuggest.com/blog/emerging-trends-hospitality-industry/
• Smart Meetings (2018). Top 10 Trens Impacting The Hospitality Industry. retrieved on March 10, 2018 from https://www.smartmeetings.com/news/trends/74256/top-10-trends-impacting-hospitality-industry
• video link: https://www.youtube.com/watch?v=3Q-Fa-Iui7Y&feature=youtu.be
• Picture Link: https://www.softwaresuggest.com/blog/wp-content/uploads/2015/05/Hospitality-1.jpg